GoTo Digipay Dashboard
Step:-1:-C;ick on Help
&Support
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Help &
Support page
In there we can get product wise transaction data including device issue and training material
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Product wise transaction detail
page
Click on Raise Ticket to raise a ticket for query/issue against the transaction
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After clicking
on Raise ticket
Leave us a message screen will pop up containing details of you
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Description Box & Select Category
and sub Category
Description & category and sub category are mandatory field needed to be filled and then
click on “Send”
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After submission
Acknowledgement will be shown as “Ticket Created Successfully”
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Status Button
You will be able to see the status of the ticket
on open, pending
or solved
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New – New tickets will be shown here
Open – Ticket is assigned to an agent
Pending – Currently agent is working on query
Solved – Query is solved
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